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    Refund Policy

     

    You have 30 days from the date of delivery to return your item.

    All returns are refunded via store credit in the form of a Helmz E-Gift Card. Returns are processed within 5-10 business days after your item(s) are delivered to us.

    Reach out to refunds@helmz.us to get the process started. 

     The following items are considered "Final Sale" and cannot be exchanged in- store or returned:

    • Accessories (Pierced Jewelry and Some Accessories cannot be returned)
    • Swim & Lingerie
    • Beauty products and accessories.
    • Grooming products, pierced jewelry or swimwear

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@helmz.us

    Reserved Rights Regarding Returns

    We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

    • An irregular or excessive returns history indicative of "wardrobing;"
    • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
    • Potential fraudulent or criminal activity.